We will provide an estimated delivery date for every item in your cart based on your shipping selection, the delivery address, and where the item(s) ship from.
We offer the following shipping options:
- Standard US shipping (typically 5-8 business days, not guaranteed)
- Fedex Expedited (typically 2-3 business days, not guaranteed)
- UPS Express (typically 1-2 business days, not guaranteed)
Additional Information
- We process orders Monday–Friday (excluding holidays), and fulfillment typically takes 1–2 business days. Shipping estimates shown at checkout begin after fulfillment. Orders placed after 12:00 PM MST, on weekends, or on holidays will begin processing the next business day. Please note that expedited and express shipping options are available, but next-day fulfillment cannot be guaranteed outside of normal processing times.
- Economy orders are delivered via USPS, Express orders are delivered via FedEx, and Express orders are delivered via UPS.
- If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
- The estimated delivery date in checkout is based on your delivery address and cannot be guaranteed.
- After your order is fulfilled, we are not responsible for shipping delays or refunding shipping costs.
- We are not responsible for lost or stolen items.
Shipping FAQs:
Can I cancel my order?
Our Jovi fulfillment team ships orders efficiently and we have a very small window within which we can cancel an order.
Please email customer service at support@meetjovi.com with “URGENT: CANCEL ORDER” in the subject line.
If your package has already been processed, unfortunately, we are unable to cancel it. When your package arrives, please write “RETURN TO SENDER” on the package and place it back in the mailbox. Once we receive the package at our facility, we will process your refund.
Can I change my shipping address?
Jovi can not guarantee a successful change of address once the order has been submitted. Your order may be too far along in the shipping process to make any changes. Please be sure to provide the correct information when placing your order, especially when using an express checkout method (ShopPay, PayPal, ApplePay, etc.).
Customers are responsible for ensuring that all shipping details are entered accurately at checkout. Jovi is not liable for orders that are delayed, lost, or delivered to the wrong address due to errors in the shipping information provided at checkout.
If your shipping address was entered incorrectly, please email customer service immediately at support@meetjovi.com with “URGENT: WRONG ADDRESS” in the subject line with the updated shipping address provided in the email. We will do our best to assist, but we cannot guarantee changes if an order has already been fulfilled or shipped.
If we are unable to change the shipping address once your order has been submitted, here are a few options available, depending on the carrier:
- Economy Shipping (USPS):
- Contact your local post office directly (not the USPS hotline) and ask if they can intercept the package. There is usually an interception fee, which the customer is responsible for.
- If you know the person at the address it’s being sent to, you can ask them to write “Return to Sender” on the packaging and place it back in the mailbox.
- Go to the delivery address the day the package is marked delivered to pick it up.
- Expedited or Express Shipping (FedEx or UPS):
- Contact the carrier directly and request a delivery intercept or address correction. Both FedEx and UPS offer these services, usually for an additional fee that the customer is responsible for.
- You may also create an online account with the carrier (FedEx Delivery Manager or UPS My Choice) to reroute or hold the package at a local facility for pickup.
Jovi is not responsible for reshipping products due to address errors at checkout. Thank you for understanding!
I received a notification that my order was delivered but I didn't receive it. What should I do?
When the status of your package is updated as "delivered" by the shipping carrier, you will automatically receive a delivery status email. Sometimes, a package will be marked as delivered prematurely and may arrive within the next business day.
If you still have not received your package, here are the steps we recommend:
For USPS deliveries:
- Wait one additional business day, as USPS delivery vehicles use GPS that can occasionally mark a package as “delivered” by mistake.
- Contact your local post office (not the USPS hotline). Ask who delivered the package and request details of that day’s delivery. USPS is familiar with these inquiries and may be able to locate your package.
For FedEx or UPS deliveries:
- Contact the carrier directly (FedEx Customer Service or UPS Customer Service) and provide your tracking number. Ask for a proof of delivery or delivery details.
- Create or log in to your account with FedEx Delivery Manager or UPS My Choice to see more delivery details, hold the package at a facility, or request assistance with mis-deliveries.
Jovi cannot refund or re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
What do I do if my order arrives incorrect or damaged?
We want to make this right! Within 48 hours of delivery, please email support@mmeetjovi.com Please include the following information:
- A picture of the damaged or incorrect item(s)
- A picture of the packing slip with your order number
Please note, we must have a picture of the packing slip as well as the damaged item(s) in order to correct the misshipment.
International Shipping
We currently ship to the following countries:
If your country is not listed, please contact our customer service for more information.
1. Shipping Rates
Shipping rates vary based on the destination, size, and weight of the package. The exact shipping cost will be calculated at checkout.
Please note that delivery times are estimates and may be affected by customs processing and other unforeseen delays.
2. Customs, Duties, and Taxes
Customers are responsible for any customs fees, import duties, taxes, or other charges that may be incurred when the package reaches the destination country. These fees vary by country and are not included in the shipping cost.
3. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package through our website or the carrier’s website.
4. Shipping Restrictions
Certain products may be restricted from international shipping due to regulations or carrier limitations. If your order contains a restricted item, we will contact you to discuss alternative options.
5. Lost or Damaged Packages
We take great care in packaging your order to ensure it arrives in perfect condition. However, if your package is lost or damaged during transit, please contact us immediately at support@meetjovi.com
6. Returns and Exchanges
Please refer to our Return Policy for information on returning or exchanging international orders. Note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
7. Customer Service
If you have any questions or concerns about your international order, please contact our customer service team at 833-462-5684. We are here to assist you.
Important Notes
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If your package is refused or returned due to unpaid duties/taxes, the cost of return shipping and any fees will be deducted from your refund.
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We are not responsible for returns lost or damaged in transit.
