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FAQ

Technology

The Jovi patch is nothing like a TENS unit! Jovi doesn’t send any electrical pulses into your body.

Jovi is nothing like a bio resonance device. There are no electrical pulses or waves being put into your body through the patch.

Our bodies rely on electrical and chemical signals running through the nervous system for everything. When you experience pain of any kind, extra energy is created within the body at the source, similar to how a radio creates static.

Our technology contains microscopic particles that are arranged in an array and act as an antenna to reroute signals of pain.

The patch doesn’t contain any magnets or materials that can hold a magnetic charge. (Don’t believe us? Try sticking Jovi to your fridge!)

Your Jovi patch may heat up by a couple degrees while in use. If you have overly sensitive skin, this warming will be more noticeable, but it shouldn’t lead to any burning.

DO NOT use Jovi with a heating pad!

Jovi does not function like a typical nerve block. You will still feel regular sensations in the area while the patch is in use. The technology inside the patch provides targeted relief.

Jovi is not a nerve block. You will still feel touch and temperature change in the area while the patch is in use.

Thousands of customers are still enjoying relief from their first Jovi purchases 2+ years ago! Since the technology within the Jovi patch is relatively new, long-term effects are unknown. Zero adverse effects were reported in a recent 7-day clinical study conducted for Signal Relief for musculoskeletal pain.

Jovi is a general wellness product that is not intended for use by children. Pregnant women should consult their physician before use.

Adhesives

There are several ways to use your Jovi patch! Each order comes with reusable, latex-free gel adhesives. You can also adhere Jovi to your clothing using a safety pin, medical or other 3M-style tape, or simply tuck the patch underneath a close-fitting article of clothing.

The included adhesives allow for a super snug fit for your Jovi patch. To apply the adhesive, simply peel back the paper covering on the adhesive and align it on the patch. Once one side of the adhesive is stuck on the patch, peel off the clear protective covering on the other side, exposing the adhesive. This is the side you will place on your body! Pro tip: Keep the clear protective covering to place back on your patch when not in use.

Each adhesive typically lasts for 3-5 uses. It all depends on how you’re wearing the patch and for how long!

Our adhesives are made of medical grade acrylic and hydro-gel. No latex! The adhesives are completely optional and aren’t a must to feel the magic of Jovi.

If you have skin sensitivities, you might want to use other methods of securing the Jovi patch. Lucky for you, there are tons of ways to wear it that don’t require anything sticky messing with your sensitive skin, such as placing the patch inside an article of clothing or keeping it in place using medical wrap!

If your skin is sensitive, we recommend skipping the adhesives and using an alternate method to place the patch. If the Jovi patch itself is causing irritation, please reach out to our customer support team!

Au naturel is A-ok! Just be warned that the gel adhesives will stick to your hair, which can cause discomfort when removing the patch. To avoid this, simply skip the adhesives and attach Jovi using one of the other recommended methods!

Yes! Jovi can be applied over some types of clothing. The technology within the patch can work through even a light fabric barrier such as a thin t-shirt or medical wrap. We recommend keeping the patch as close to the skin as possible for the best results.

We recommend placing Jovi over clean skin – but if your pain kicks in on a day where you skipped a shower or after an intense workout, it’s all good! Just be sure your skin is dry before placing the patch.

Use and Care

Since the technology is sandwiched between the layers of the Jovi patch, there’s literally no wrong way to wear it!

The time varies for everyone, but you can typically expect that ahh-inducing moment within 10 minutes after finding the right placement. For recurring or long-term discomfort, we recommend wearing the patch overnight or for a few days for the best results.

Hope you’re ready for a long term relationship! Every Jovi patch purchase is backed by a 1-year product warranty, but we have customers still enjoying the relief from their first ever Jovi purchase 2+ years ago!

Take advantage of as much quality time with Jovi as you need! With our 100% drug-free technology, there is no limit to how long you can wear the patch. Some people prefer to keep Jovi on for a few hours at a time, while others have worn their patch for days straight.

You betcha! We designed the Jovi to be as cozy as possible so you can wear it whenever, wherever you need it – including in bed.

You sure can! Many women prefer to use one patch over their uterus and another on the lower back. We recommend using no more than six at once.

Absolutely! Jovi can be placed almost anywhere you need it. Jovi is NOT intended for internal use.

Jovi is a low-maintenance friend! The patch is powered from within and actually gets energy from diverting your body’s pain signals– no cords or chargers required!

Do NOT use Jovi with a heating pad. Using Jovi with a heating pad can result in skin irritation. The technology within the Jovi patch provides its own warming relief when it's in the right spot.

Jovi is water-resistant, but not completely waterproof. Do your best not to submerge Jovi in water for long periods of time. A sweaty workout sesh or brief encounter with water is perfectly fine as long as you dry the patch ASAP. Do not swim or bathe with your patch and never put Jovi through the washing machine!

If your Jovi is in need of some TLC, simply wipe the patch with a clean, damp cloth and mild soap as needed. Let it dry before applying to your not-so-sweet spot(s). Never – and we mean NEVER – put Jovi through the washing machine! Do not clean with alcohol or Clorox based cleaners.

Jovi isn’t picky. Simply place the patch a bit above where you're feeling pain or directly on the area in question and wait to feel relief. Remember that position is everything when experiencing the effects of Jovi! You’ll likely need to move the patch around a bit before you find the right spot.

Nope!

Shipping and Returns

Orders placed by 12PM MST are typically fulfilled the same day. Shipping speed and exact delivery times are based on your delivery address and local carriers.

We do not currently ship internationally. For more information, please contact our Customer Support team at support@meetjovi.com

Reach out anytime via email!

For general inquiries, please reach out to hello@meetjovi.com
For collab opportunities, please reach out to influencer@meetjovi.com
For patch placement, returns, etc, please reach out to our customer service team at support@meetjovi.com or via phone: 833-462-5684

Sure do! We want to make Jovi as affordable as possible. We offer payment plans via Shop Pay! 4 easy payments. Zero interest.

If you’re not stoked, neither are we. Contact support@meetjovi.com for our 60-day money back guarantee.

To pause or cancel your Jovi adhesive subscription, create a Shopify account (under "Account" in the footer at meetjovi.com).

Once you have created an account, log in and click "Subscriptions" under the "View Addresses" section. Click the subscription number and edit your plan as needed! 

Common Concerns

This product is not intended for use by children. Pregnant women should consult their doctor. DO NOT use Jovi with a pacemaker or other implanted device.

You should always check with your physician before introducing a new general wellness product into your lifestyle.

You bet! Whether you’re wearing the patch or have it packed away in your suitcase or carry on, Jovi shouldn’t trigger any alarms with the TSA!

Nah, girl! The Jovi patch doesn’t have a power supply or any EMF generators. Any energy Jovi collects from your body is converted to heat without frequency.

That’s a negative. Jovi doesn’t transmit any radio frequencies whatsoever.

Any smell is simply from the ink used in the design. It should diminish over time!

We do not recommend using Jovi near a pacemaker or medical device. As with most wellness products, you should consult your physician for any specific health concerns.

No.

We always recommend consulting with your doctor before incorporating a new wellness product into your routine. Never use Jovi for a new onset of pain with unknown cause.

Try, try again! We have confidence that when placed correctly, Jovi will work. Contact us to chat one-on-one! If Jovi still isn’t working after that, we offer a 60-day money back guarantee for patch purchases.

Jovi is a general wellness product with hundreds of personal testimonials that back up our claims. We are in the process of seeking FDA clearance for a product that uses a similar technology and doing our best to meet their standards of claims.

The Signal Relief technology that powers the Jovi Patch has undergone clinical testing and has been shown to reduce the impact of musculoskeletal pain. You can view those results here.

If you are concerned about the effects of Jovi on your cycle, we recommend first speaking with your OB GYN or physician. Jovi does not contain any hormones or medications.

You do you! Jovi is safe to wear during just about any everyday activities.

While we recommend keeping Jovi in a safe, secure spot away from sticky little hands, you don’t need to panic if your kids grab ahold of the patch!

The patch works differently for everyone. Some women will feel relief in seconds, while others might not feel Jovi taking effect for 10 minutes or more. If you are curvy or placing your patch over an area of the body that bends and flexes, we recommend the Jovi Band!

About Jovi

YES! Jovi patch products (Original Jovi Patch, Jovi Band, Combo, and 3-Pack products) are HSA/FSA eligible! You can purchase these items directly using your HSA/FSA card at checkout by selecting 'FLEX' as your payment type.

The eligibility of products for purchase using Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) may vary based on individual plans, regulations, and guidelines set forth by relevant authorities. It is the responsibility of the customer to verify the compatibility with their specific plan and seek guidance from the appropriate authorities.

We firmly believe that we are the women we have been waiting for. If you want to profess your love for Jovi loud and proud, apply to join our Inner Circle affiliate program. (Spoiler alert: Everyone is invited!)

Jovi Patch products (Original Jovi Patch, Jovi Band, and 3-Pack products) are HSA/FSA eligible. Please check with your own provider to see if payment for Jovi is covered under your insurance plan.

You can find us in our hometown of Rexburg, Idaho. Jovi products are manufactured in Salt Lake City, Utah.

Slide into our DMs on Instagram @meet_jovi, email us hello@meetjovi.com or call 833-462-5684.


60-Day Trial Period

We guarantee you'll feel better or your money back! Try Jovi risk-free for up to 2 cycles or 60 days (whichever comes first). If you aren’t satisfied, send the patch back and we’ll send you a refund for it!

Buy Now. Pay Later

We’re on a mission to provide relief for everybody and every BODY in need. Make Jovi more affordable with payment plans available through ShopPay! 4 easy payments. Zero interest. 100% worth it.

1 Year Product Warranty

Every reusable Jovi Patch and Jovi Band purchase is backed by a 1-year product warranty. We guarantee you’ll continue experiencing the amazing benefits for at least one full year after purchase, even when worn daily!